Privacy Policy for CVCabins.com

This Privacy Policy describes how Chakraview Cabins (referred to as "CVCabins," "We," "Us," or "Our") collects, uses, and discloses your Personal Information when you visit, use our services, or make a booking through our website, CVCabins.com.

1. Information We Collect

We collect information directly from you when you use our website or services.

1.1 Personal Information You Provide

We collect the following personal information that you provide directly during the booking process or communication:

  • Contact Information: Name, email address, phone number, and mailing address.
  • Booking Details: Reservation dates, number of guests, and specific requests or preferences.
  • Payment Information: Billing address and payment card details (which are processed securely by our third-party payment processor and are not stored on our servers).
  • Identification: Information required for verification, such as a copy of a government-issued ID (required for age verification of the primary guest).

1.2 Information Collected Automatically

When you visit our site, we automatically collect certain information about your device and web activity:

  • Usage Data: Details about how you browse and interact with the website (e.g., pages viewed, time spent on the site, booking history).
  • Device Information: IP address, browser type, operating system, and unique device identifiers.
  • Cookies and Tracking: We use cookies and similar tracking technologies to improve our site functionality, understand site usage, and personalize your experience.

2. How We Use Your Information

We use your Personal Information for several essential purposes:

  • To Process and Manage Bookings: To secure your reservation, confirm payment, send booking confirmations, and manage your check-in/check-out procedures.
  • Communication: To send you necessary updates, emergency alerts, property access details, and information related to your stay.
  • Security and Legal Compliance: To verify the identity of the primary guest (age 25+) and enforce our Terms and Conditions, including our Damage Protection Policy.
  • Service Improvement: To analyze website usage, troubleshoot problems, and improve the quality of our website and services.
  • Marketing: To send you promotional materials or special offers related to CVCabins, only if you have opted in to receive such communications.

3. Sharing Your Personal Information

We do not sell your personal information. We share your information only as necessary to provide our services or comply with the law:

  • Service Providers: We share necessary data with third-party service providers who perform functions on our behalf, such as:
  • Payment Processors: To securely handle transaction processing (e.g., the 5.4% processing fee).
  • Property Management Software: To manage calendars, guest communications, and keyless entry systems.
  • Cleaning and Maintenance Teams: To coordinate property readiness for your arrival.
  • Legal Requirements: We may disclose your information if required to do so by law, court order, or governmental request, or to protect the rights, property, or safety of CVCabins, our guests, or the public.

4. Security

We take reasonable technical, administrative, and physical measures to protect the personal information we collect from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction. However, please be aware that no security system is impenetrable, and we cannot guarantee the complete security of your data transmitted over the Internet.

5. Your Choices and Rights

Opt-Out of Marketing: You can opt out of receiving promotional emails from us by following the unsubscribe instructions provided in those emails.

Do Not Track (DNT): Our systems do not currently respond to browser Do Not Track signals.

6. Changes to This Privacy Policy

We may update this Privacy Policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised policy on our website and update the "Effective Date" at the top of the policy.

7. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Chakraview Cabins

Email: chakraview.llc@gmail.com